In order to make a booking you must accept our booking conditions and pay a deposit of £30.00 per person. If part of your holiday is travel by air, rail or sea, the conditions of that carrier will apply to our contract. They may include limitations on your right to seek compensation. Copies of these conditions are available from the Company and will be provided to you on request.

The Company reserves the unconditional right to refuse a booking or terminate a passenger's holiday if that passenger's conduct is considered to be unreasonable by the driver or courier or other representative of the company. Examples of unreasonable conduct are set out in paragraph 13.2 When the Company has checked that it has available space on the holiday of your choice a confirmation invoice will be forwarded to you. This is normally within three weeks of receipt of your signed Booking Form and deposit and the contract is made when the Company dispatches this confirmation.

The balance of the cost must be paid to the office at which you made the booking at least 6 weeks before the holiday departure date. If you book within 6 weeks of departure you must pay the full cost of the holiday at the time of booking. If you do not pay the balance of the cost within the time limit stated above the Company may cancel your holiday and retain a proportion of the cost as shown below

Holiday costs include all coach travel, hotel accommodation and meals as specified in the holiday description and VAT where applicable. Some hotels may make a small additional charge for tea and coffee served after lunch and dinner. Unless specifically indicated in the tour itinerary or holiday description, entrance fees, guide fees, and city sightseeing tours are not included in the holiday cost. Some excursions are included in the price of holidays and refunds cannot be made for passengers not wishing to go on those excursions

If, after your booking has been confirmed, you wish to change to an alternative holiday or change your departure dates, the Company will try to make the changes as long as you write to the Company and your request is received at least 6 weeks before the departure date. The Company may charge an administration fee of £5.00 per person per change. However, if the Company is unable to make your requested change, you may either continue with your unchanged booking or cancel your holiday. If you choose to cancel your holiday, the Company may retain a proportion of the cost as shown below

If you wish to cancel your holiday for any or all persons after your booking has been confirmed, you must write to the Company. Cancellation incurs administrative costs. The Company may retain your deposit as a contribution towards those costs together with a sliding scale of the costs of your holiday, depending upon the date of cancellation and the date of departure. You may be able to reclaim any amount retained by the Company from your holiday insurers. The non-refundable part of the cost of holiday will not be more than the amounts shown below:

The arrangements for holidays shown in our publicity material are made many months in advance and changes are sometimes unavoidable. Most of these changes are minor but the Company will notify you as soon as it is reasonably possible. A "significant change" is one that involves changing your departure date (but not time), resort area, reducing the rating of your main hotel (but not single overnight hotels on touring holidays) or changes to the itinerary which involve a destination being totally removed from the revised itinerary. In the event of a significant change you may decide to: 7.1 continue with the holiday as amended; or 7.2 accept any alternative holiday offered to you by the Company; or 7.3 cancel your booking

Some holidays will only take place if a minimum number of passengers have booked. If the minimum number has not been reached six weeks before the departure date, then the Company may cancel your holiday. If so, you will be notified as soon as possible, and you may choose another holiday or accept a refund in accordance with paragraph 9.

If a change to (or cancellation of) the booked holiday was caused by an event beyond the control of the Company, (including hostilities, war, riots, terrorist activity, industrial disputes, natural disasters, fire, flood, epidemics or on advice from any government or other official body, transport breakdown, port closures, or adverse weather conditions) then the Company shall have no liability to you. In other instances the Company will pay compensation of up to [110%] of the cost of the holiday. You are strongly advised to obtain holiday cancellation insurance.

In accordance with the Package Travel, Package Holidays and Package Tours Regulations 1992 all passengers booking with the Company are fully protected for the initial deposit and subsequently the balance of all monies paid to the Company including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of the Company. There is no requirement for financial protection for day trips and none is provided. A certificate detailing this cover will be given to each passenger as evidence of cover. Please ensure that you have been given the appropriate certificate(s) at the time of booking. The insurance has been arranged by the Company through International Passenger Protection Limited and underwritten by insurers who are members of the Association of British Insurers.

11.1 If you have a complaint during your holiday please bring the matter to the immediate attention of our courier/driver, hotel manager or resort representative who will do their best to help you straight away. 11.2 If you are still dissatisfied you must write to the Company within 14 days of the completion of your holiday. Please quote your name, holiday reference number, departure date and forward all relevant information. 11.3 All complaints received are thoroughly investigated and you will be kept informed at each stage of the investigation. Sometimes the investigations can take time awaiting response from hoteliers.

12.1 We make every effort to make proper arrangements for all holidays advertised in our publicity material and that the suppliers of the services you enjoy during your holiday are efficient and reputable. In order to keep holiday costs low, we limit the compensation you can claim from the Company. 12.2 Nothing in these conditions excludes or limits the liability of the Company for death or personal injury caused by the Company's negligence or fraudulent misrepresentation. 12.3 The Company will not be liable for any loss or damage in circumstances where there is no breach of a legal duty of care owed to you by the Company, its employees or agents or if such loss or damage is not reasonably foreseeable.

13.1 - Departure points and times: You are responsible for making sure that you are at the correct departure point at the stated time. It is important that you make yourself conspicuous at the departure point as occasionally we may use other companies' vehicles on transfer services including taxis, feeder coaches, private hire cars etc. If any departure is more than 12 hours late, and the delay is within the Company's reasonable control, the Company will pay reasonable expenses resulting from its failure to keep to the specified timetable. 13.2 Holiday prohibitions: During the holiday you may not: 13.2.1 smoke at any time on the coach; 13.2.2 behave in an unreasonable manner which may upset or jeopardise the safety of other passengers; 13.2.3 bring a pet or any other animal (other than a guide dog by prior arrangement); 13.2.4 play a radio or cassette player on the coach. 13.3 Hotel accommodation: Our reference to "hotel" covers all accommodation and does not necessarily distinguish between local class

Insurance is desirable on all holidays. The Company will not accept bookings for Continental and Channel Islands holidays in excess of three days duration unless you have arranged travel insurance. The Company offers a special insurance which will enable the driver/courier in most situations to deal with any emergency promptly and without the need to initially check the documentation. If you do not take out our recommended insurance for these types of holiday you must state your insurer's name, policy number and emergency telephone number. We reserve the right to refuse any booking if we are not satisfied with your insurance policy. Should no insurance cover be shown on the Booking Form with regard to Continental and Channel Island holidays of more than three days duration we will charge you for providing cover in accordance with our recommended policy.