Booking enquiries 01302 330 330
Mon to Fri - 9:30am to 4:30pm | Sat - Closed | Sun - Closed

Booking Conditions & Trading Charter

Please click here for our full Booking Conditions & Trading Charter.


Endorsement attaching to and forming part of your policy

From 1 July 2022 any new claims will be handled by our new claims handler, the Davies Group. The contact details are outlined below.

1.Check the Policy Wording to see whether the loss is covered.

2. Online claims

You can submit a claim online or can download a claim form from we can send you a claim form either by post or by email.

3. If you would like to speak to someone or write to us please contact our Claims Service (open Monday to Friday, 09:00-17:00), as soon as possible, quoting your policy number and tell us what has happened.

ERGO Travel Insurance Claims, Davies Building, PO Box 1392, Preston, PR2 0XE.


Tel: 01612 198702

Please note that any existing claims submitted before 1 July 2022 will continue to be handled by your current claims handler.